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Fibre - Fast, Reliable Internet for Rural NZ - Scorch
Fibre
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We are now very pleased to provide fibre broadband connections over the Enable UFB fibre infrastructure (and soon to expand into other UFB regions). With fibre services you enjoy high speed internet connections over a reliable fibre delivery platform.

Installation requires the UFB certified installers to run fibre from the street up to your house and create a termination point, which is then cabled to a modem/router inside your house.

Phone services can be delivered over Voice over Internet Protocol (VoIP) or you can choose to keep your existing copper landline with your copper landline provider.

 

Plans

wireless Fibre
ResidentialSpeedsMonthly DataMonthly Charge (incl.GST)Contract Period
FIBRE 30/1030 Mbps / 10 Mbps400 GB$80.0012 or 24 months
FIBRE 30/1030 Mbps / 10 MbpsUNLIMITED *$95.0012 or 24 months
FIBRE 100/20100 Mbps / 20 Mbps500 GB$99.0012 or 24 months
BusinessSpeedsMonthly DataMonthly Charge (incl.GST)Contract Period
FIBRE 30/1030 Mbps / 10 Mbps 800 GB$89.0012 or 24 months
FIBRE 100/50100 Mbps / 50 Mbps 1 TB$109.0012 or 24 months
* Fair usage policy applies to Unlimited data plans, see Data Usage Policy at bottom of webpage for details.

Increase Your Monthly Data

You can increase your monthly plan’s data allocation for $10.00 /month per 100 GB.

Any monthly data change is for a minimum 2 month period.
You can increase your monthly data size by as many data increments as required.

Automated Data Block

If you exceed your monthly plan’s data allocation during any month and decide not to increase your monthly data size, you will incur automated data blocks at $15.00 per 100 GB on a per event basis.

Required Equipment

To connect with our fibre plans you will need to first have UFB Fibre installed to your house. You will also need to have a Scorch standard UFB modem.

Our standard modems include basic wireless and voice (VoIP) functionality.
These are supplied for free (+postage) on all 24 month contracts or available for $99.00 (+postage) on all 12 month contracts.

Installation Rates

Residential: UFB fibre installations are currently completed free as per the current UFB residential installation offer.

Business: UFB fibre installations incur a one off connection fee of $99.00.

If your property has already had UFB fibre installed from the roadside up to the house, then we can connect you quick and easily.

There are several steps involved in the installation process, please refer to FAQ below for further details.

If you require a Scorch technician to visit the property this will be charged on a per job basis at time and materials.

Contract Term

UFB Fibre connections are on a minimum 12 month or 24 month contract term.

Please note disconnection fees apply, refer to FAQ below.

Email

Up to 3 free email accounts are available – yourname@scorch.co.nz
Additional email addresses: $3.00 per address/month

Phone

Add a Voice over Internet Protocol (VoIP) phone to your connection to save costs on old copper landlines.
Click here to find out all about our VoIP solution.

Contact us to arrange a connection!

All charges incl 15.0% GST and in NZ$

Frequently Asked Questions (FAQ)

UFB Fibre 12 Month Contract Disconnection Fee

The following disconnection fees apply for all UFB Fibre connections on a minimum 12 month contract term.

Residential
If you have been connected for:

  • Less than 3 months – $449.00
  • Between 6-9 months – $299.00
  • Between 9-12 months – $199.00
  • Greater than 12 months – $49.00

 

Business
If you have been connected for:

  • Less than 3 months – $549.00
  • Between 6-9 months – $399.00
  • Between 9-12 months – $199.00
  • Greater than 12 months – $49.00
UFB Fibre 24 Month Contract Disconnection Fee

The following disconnection fees apply for all UFB Fibre connections on a minimum 24 month contract term.

Residential
If you have been connected for:

  • Less than 3 months – $499.00
  • Between 6-9 months – $349.00
  • Between 9-12 months – $249.00
  • Between 12-18 months – $199.00
  • Between 18-24 months – $99.00
  • Greater than 24 months – $49.00

 

Business
If you have been connected for:

  • Less than 3 months – $599.00
  • Between 6-9 months – $449.00
  • Between 9-12 months – $249.00
  • Between 12-18 months – $199.00
  • Between 18-24 months – $149.00
  • Greater than 24 months – $49.00
Installation Process

Enable (the company installing your fibre) will arrange for a technician to come and visit you to perform a site survey and work out how they will install fibre to your home. You’ll need to be home for this first visit but Enable will be in touch to arrange a time that suits you.

Once you agree on the method of install discussed with you in the first step, Enable will have their contractors complete the physical work to bring the fibre from the marker on the footpath up to the outside of your house, ready for the installation to be completed. You don’t need to be home for this visit.

Last of all is your installation visit. You’ll need to be home for the day while Enable brings the fibre into your house and install it in the location you’ve agreed with them.

If you live in a standalone house, near a roadside, then installation is normally pretty straight-forward and the process shouldn’t take long.

If you live down a driveway that is shared by one or more of your neighbours, or in a block of units or apartments (a multi-dwelling), then the installation is more complex and can take a little while longer because your neighbours need to also agree to the work being carried out. Enable will contact them for you and discuss the work being done. We’ll communicate with you along the way so that you know just what to expect.

Availability

We are able to provide fibre services over the Enable UFB fibre infrastructure (and soon to expand into other UFB regions).

Our sales team can check the coverage options for you and advise the best solution for your property.

Shifting Address

If you are shifting to an address that has already had fibre installed up to the house (within our coverage area) then we can likely relocate your connection to your new location.

If UFB fibre has not been installed or is not yet available then we would recommend our other connectivity solutions.

What happens if I exceed my data cap?

You will be notified by email when you reach 80% and 100% of your data cap. Once you reach 100% you will begin incurring over usage charges.

 

You can increase your monthly plan’s data allocation for $10.00 /month per 100 GB.

Any monthly data change is for a minimum 2 month period. You can increase your monthly data size by as many data increments as required.

If you exceed your monthly plan’s data allocation during any month and decide not to increase your monthly data size, you will incur automated data blocks at $15.00 per 100 GB on a per event basis.

You will be charged to the next GB data increment as listed above.

 

You will be provided with login details to check your usage on our “MY USAGE” portal. Please note it is solely your responsibility to keep track of your usage.

View our data usage policy here.

Changing Plan

You can change your plan, data, email, etc at any time during your contract term.

Please note any change is for minimum two month period.

Just contact us to discuss your options and we can arrange it for you.

Static IP address

Yes, you can request a Static IP address on your Scorch UFB connection.

The additional cost is $10.00 /month.

Scorch Communications (Canterbury) Ltd

Level 2, 88 Division Street, Riccarton, Christchurch

Salessales@scorch.co.nz
Supportsupport@scorch.co.nz
Accountsaccounts@scorch.co.nz
Phone0800 SCORCH (0800 726 724)
Overseas?Call us on 0064 2 825517578
Fax03 374 6970
PostP.O. Box 8708, Christchurch 8440, New Zealand