We can provide RBI connections to your home or business if you are within suitable coverage of an RBI capable cell tower. Check with us to find out if coverage is available at your location.

The following disconnection fees apply for all RBI and FWA Plans on a minimum 24 month contract term.

If you have been connected for:

• Less than 6 months – $399.00
• Between 7-12 months – $299.00
• Between 13-24 months – $199.00
• Greater than 24 months (requiring engineer onsite to uninstall) – $125.00
• Greater than 24 months (customer to uninstall and return to Scorch within 14 days) – $25.00

We understand a lot of Farm and Dairy Workers are on 12 month contracts themselves. We are happy to discuss your options and work with you to come up with solution that is suitable for everyone.
For example one possibility is a 12 month contract requiring the purchase of an RBI router upfront.

All RBI connections are required to give 20 working days (1 month) notice for any disconnection request. While your service may be disconnected immediately if required, billing may continue through to the end of the required notice period.

In addition if your RBI modem and antenna have been loaned to your connection as part of your contract term, then they may need to be returned to complete your account closure.

If you are shifting to an address that is still within the RBI network coverage, we can likely relocate your connection to your new location. Relocation costs will apply. If there is no coverage a disconnection fee may apply as per your contract terms.

You will be notified by email when you reach 80% and 100% of your data cap. Once you reach 100% you will begin incurring over usage charges.

You will be provided with login details to check your usage on our “MY USAGE” portal. Please note it is solely your responsibility to keep track of your usage.

RBI FWA Plans:
Hard Stop – Your connection will automatically be stopped when your monthly data cap is reached. Service can be restored by adding a data block (during office hours only), otherwise service will automatically resume after your monthly plan renewal occurs.

RBI Standard Plans:
You can increase your monthly plan’s data allocation for $15.00 /month per 10 GB increment.
You can add the Unlimited Off-Peak (12am to 5pm) Discount Addon to your plan for $29.00 /month.
Any monthly data change is for a minimum 2 month period.

Automated Data Blocks – If you exceed your monthly plan’s data allocation during any month and decide not to increase your monthly data size, you will incur automated data blocks at $1.75 per 1 GB on a per event basis.

You can add the RBI with Voice Addon to any RBI Standard plan for $16.99 /month.

RBI with Voice phone lines are delivered over the RBI 4G infrastructure with a compatible modem.

Includes Unlimited calling to all landlines nationwide (max 2 hours per call then charged at the per minute national landline rates – for example a 150 minute call to a national landline will have 30 minutes charged at the per minute rate).
Please note calls to mobiles and international destinations as well as calling line features are an additional charge as detailed below.

Alternatively you can add a Voice over Internet Protocol (VoIP) phone to your RBI connection – click here to find out all about our VoIP solution.

Number Port

Want to keep your existing number? No problem. You will be able to port an existing copper line number to your RBI with Voice calling service. There are no charges to port a number.

Calling Features

Call Divert – $4.09 per month
Divert calls to another number of your choice. Diverted calls are charged at standard calling rates.
Call Waiting – $4.09 per month
Lets you know when someone is trying to reach you when you’re already on the phone.
Digital Voice Mail – $7.16 per month
Anyone trying to reach you can leave a message without you needing a conventional answer phone.
Caller ID – Included Free
Lets a user see who is calling. A compatible phone is necessary to use this feature. Can be removed from a connection by request.

Calling Rates

Calls over 2 hours – $0.24 per minute beyond 2 hours
Calls to NZ mobiles – $0.36 per minute
Calls to international destinations – please click here for a detailed breakdown
Calls to NZ directory assistance (018) – $1.03 per minute
Calls to international directory assistance (0172) – $1.88 per minute
Calls to 0900, 059, 0161 – Costs passed through at applicable per minute rate

Additional Calling Bundles

Australia Landline Bundle – $25.00
Unlimited Calls to Australian (excluding Norfolk Island) landlines (max 2 hours per call then charged at the per minute international landlines rates detailed here).

International Landline Bundle – $40.00
Unlimited Calls to landlines in 21 countries* (max 2 hours per call then charged at the per minute national and international landlines rates detailed here ).
*Includes NZ, Argentina, Australia, Belgium, Canada, China, France, Germany, Hong Kong, Ireland, Italy, Japan, Netherlands, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, UK and USA.

Important Considerations

You will need to keep a copper landline phone if you use (or intend to use):

– A medic alarm link through a phone line
– Fixed line broadband or dial up
– Fax
– EFTPOS
– A monitored building alarm through a phone line
– The SKY remote to download SKY “pay per view” movies or games, or SKY betting. You can
still order SKY “pay per view” movies or games by calling SKY TV
– 3 way calling or audio conference features

RBI with Voice calling service requires mains power. In the event of a power failure, the service will not be available, including access to emergency services.

RBI with Voice calling service will work over 4G LTE where modem and network compatibility allow (VoLTE).

RBI with Voice supports a single phone number / line only. This is connected to the RBI router phone port. You can connect a DECT base unit that supports multiple handsets to the RBI router phone port.

Another option is at your request our installers can also intercept the copper landline connection coming into your property and connect to the RBI router phone port, this connects your house phone wiring infrastructure to the RBI with Voice calling service. There is an additional time/material cost for our installers to complete this change for you.

For new phone lines you will be assigned a local number based on your physical address.

You will need to dial the area code when calling locally, for example when calling within Canterbury you will need to dial the “03” before the number.

You can add the Unlimited Off-Peak Discount Addon to any RBI Standard plan for $29.00 /month.

This addon will discount your monthly data usage by the amount of data used during off-peak hours (12am to 5pm) in the same billing period – effectively allowing unlimited data usage during the designated off-peak period.
Not available on all sites and fair usage policy applies.

You can change your plan, data, email, etc at any time during your contract term. Please note any plan change is for minimum 2 month period and partial month charges apply.

Just contact us to discuss your options and we can arrange it for you.

Yes, you can request a Static IP address on your Scorch RBI connection.

The cost is $10.00 /month.

In the event of a power failure or power outage, digital home phone technologies such as VoIP require a power supply to work. This means that they will not operate in the event of a power failure or power outage without an independent power source to keep your internet service and VoIP hardware powered up.

The New Zealand Commerce Commission has released a new 111 Contact Code which has been created to ensure that identified vulnerable consumers will have reasonable access to an appropriate way of calling a 111 emergency services number in the event of a power failure or power outage. Please visit our Vulnerable Consumers page here for further information.