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Support - Fast, Reliable Internet for Rural NZ - Scorch
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Thank you for visiting our support page.
Below you will find basic internet and email settings, as well as guides fo the most common support topics.

Below you will find basic internet and email settings:
DNS Servers
Primary DNS
Secondary DNS
Email Settings
Account Type POP3
Incoming Server
SSL Enabled Port 995
Outgoing Server
SSL Enabled Port 465
Outgoing authentication YES, Use the same settings as incoming server
Username Your FULL email address (i.e.
Password Your Password

Network Status:

Please click the Network link on the navigation bar above. We will endeavour to update our Twitter feed with any network issues as soon as possible.


Support Desk:
0800 SCORCH (0800 726 724)


Terrestrial Wireless First Aid –¬†What can I do?

Please download our Terrestrial Wireless Internet First Aid checklist and save or print it so you can access it if you are experiencing problems.
This is the best first step to go through before contacting our support desk.


RBI Modem Firmware Update

RBI Firmware Online Update Instructions

RBI Firmware Local Update Instructions

RBI Firmware Update File – Click here to download file to your computer


TeamViewer Download

Click here to download TeamViewer client


Other Support Topics:
Please click on the desired support or setup topic below.

Home Networking Guide
Home & Wireless
Scorch Webmail First Login
Quick TIps
Email Setup: Apple IOS
Email Setup: Outlook 2003
Email Setup: Outlook 2010

Scorch Communications (Canterbury) Ltd

Level 2, 88 Division Street, Riccarton, Christchurch
Phone0800 SCORCH (0800 726 724)
PostP.O. Box 8708, Christchurch 8440, New Zealand